Privacy Policy
Last Updated: May 12, 2024
Website: https://drpamrussell.com/
1. Introduction and Our Commitment to You
At Dr. Pam Russell, we are committed to empowering individuals and businesses with holistic, practical solutions. Central to this mission is our unwavering respect for your privacy and the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you use our website, https://drpamrussell.com/, and engage with our services, including coaching, consulting, counseling, and mediation.
We are dedicated to handling your personal data with the highest degree of professionalism, integrity, and transparency. This policy explains your rights regarding your data and how you can contact us with any questions. By using our website and services, you consent to the data practices described in this policy.
2. Information We Collect
We collect information that helps us provide our services, communicate with you, and improve your experience. The data we collect falls into two categories:
A. Information You Provide Voluntarily:
Contact Information: Name, email address, phone number, mailing address (e.g., when you fill out a contact form, sign up for a newsletter, or register for an event).
Professional/Business Information: Company name, job title, industry, and details about your business challenges (e.g., when you inquire about consulting services).
Sensitive Personal Information: In the context of counseling or life coaching, you may choose to share more sensitive information related to your personal, emotional, or mental well-being. This data is treated with the utmost confidentiality and is only used for the specific purpose for which it was provided.
Payment Information: If you purchase a service, our payment processors (e.g., PayPal, Stripe) will collect your credit card or bank details. We do not store full payment card information on our servers.
Communications: Records of your correspondence with us (email, chat messages, call notes).
B. Information Collected Automatically:
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
Usage Data: Information about how you use our website, including the full Uniform Resource Locators (URL), clickstream to and through our site, pages you viewed, page response times, download errors, length of visits to certain pages, and page interaction information.
Tracking Technologies: As detailed in our Cookie Policy, we use cookies and similar technologies to collect this data.
3. How We Use Your Information
We use your information to support our mission of providing guidance, innovation, and unwavering support. Our purposes include:
Service Delivery: To provide the services you request, such as coaching sessions, consulting packages, or mediation services.
Communication: To respond to your inquiries, send you administrative information (e.g., updates to our policies), and provide information about services that may be of interest to you (marketing communications, for which you can opt-out at any time).
Improvement and Personalization: To analyze website usage and trends, improve the content and functionality of our website, and personalize your experience to ensure it is most relevant to your needs.
Marketing and Advertising: To send you promotional materials and to manage our advertising campaigns on third-party platforms (like Facebook and Google), including remarketing to previous visitors.
Security and Fraud Prevention: To protect our website, our business, and our users from malicious activity.
Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
4. Legal Basis for Processing (For EU/UK Residents)
If you are located in the European Economic Area (EEA) or the UK, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing emails).
Contract: Where processing is necessary for the performance of a contract with you (e.g., providing paid coaching services).
Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., website analytics, security, marketing our services) and does not override your fundamental rights and freedoms.
Legal Obligation: Where processing is necessary to comply with a legal obligation.
5. How We Share Your Information
We value your trust and do not sell, rent, or trade your personal information with third parties for their promotional purposes. We only share your data in the following limited circumstances:
Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf (“Processors”). These include:
Website hosting and analytics providers (e.g., Google)
Email marketing platforms (e.g., Mailchimp, Constant Contact)
Payment processors (e.g., PayPal, Stripe)
Video conferencing tools for remote sessions (e.g., Zoom)
Scheduling software (e.g., Calendly, Acuity)
These providers are contractually obligated to handle your data confidentially and only for the purposes we specify.
Professional Advisors: We may share information with professional advisors such as lawyers, bankers, auditors, and insurers where necessary for the services they provide to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
6. Data Security
We implement appropriate technical and organizational measures designed to protect the security of your personal information. These measures include encryption (SSL) for data transmitted to and from our website, secure servers, and strict internal access controls limiting data access to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: The right to request copies of the personal data we hold about you.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Object to Processing: The right to object to our processing of your personal data, particularly for direct marketing purposes.
Withdraw Consent: Where we rely on consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests in accordance with applicable data protection laws.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including to fulfill any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
9. Children’s Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or your rights, please contact us. We are your champion for privacy and are here to help.
Dr. Pam Russell
752 Blanding Blvd. Orange Park, FL 32065, USA
(904) 830 0737
contact@drpamrussell.com